Everyone loves surprises (except in property)
My biggest bugbear in property is having surprises.
In any other aspect of life I love the joys or challenges a surprise can bring, but when it comes to property it is just something I try to avoid.
In working with clients I adhere (as best as possible) to the service promise that simply says ‘When you work with me, you will be told upfront and to the best of our knowledge (and experience) exactly what to expect at each point along the portfolio process.’
Effectively, I simply say that dealing with me you will experience - NO SURPRISES!
No surprise costs, fees, charges nor expenses.
No surprise dates, changes nor amendments.
But most of all No blank looks, vacant stares nor excuses in the times when life does throw a surprise at us.
After all, when you deal with property there are so many interested parties, so much legislation as well as the natural force of the open market. The trick to these surprises is communicating upfront and honestly and then when things do happen communicating immediately and fully.
Its all about relationship, you expect to be told the truth so that you can make an informed decision all along the process. Without this communication the trust falters and eventually breaks down.
I actually (sometimes) enjoy telling clients things have gone wrong as I can enlist their help in solving it and generally (because I have been honest) the relationship strengthens.
Surprises appear in so many ways in our industry that you would think that it was the first time anyone had bought a property.
Read the entire article on my blog:
Everyone loves surprises, except in property…
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Enter your text below. The limit is 2500 characters. My biggest bugbear in property is having surprises. In any other aspect of life I love the joys or challenges a surprise can bring, but when it comes to property it is just something I try to avoid. In working with clients I adhere (as best as possible) to the service promise that simply says ‘When you work with me, you will be told upfront and to the best of our knowledge (and experience) exactly what to expect at each point along the portfolio process.’ Effectively, I simply say that dealing with me you will experience - NO SURPRISES! No surprise costs, fees, charges nor expenses. No surprise dates, changes nor amendments. But most of all No blank looks, vacant stares nor excuses in the times when life does throw a surprise at us.
After all, when you deal with property there are so many interested parties, so much legislation as well as the natural force of the open market. The trick to these surprises is communicating upfront and honestly and then when things do happen communicating immediately and fully. Its all about relationship, you expect to be told the truth so that you can make an informed decision all along the process. Without this communication the trust falters and eventually breaks down. I actually (sometimes) enjoy telling clients things have gone wrong as I can enlist their help in solving it and generally (because I have been honest) the relationship strengthens.
Surprises appear in so many ways in our industry that you would think that it was the first time anyone had bought a property. Read the entire article on my blog: Everyone loves surprises, except in property…
